The heating and cooling systems in your home are a major investment. They cost thousands of dollars to acquire and install. That is why taking care of them should be one of your priorities. While there are simple maintenance steps you can do on your own, i.e., changing the filters and keeping the outdoor unit free from any obstruction, HVAC maintenance involves several complex processes. For this reason, hiring a reputable HVAC company in New Brighton MN is essential.
Marsh Heating and Air Conditioning have teams of qualified technicians who understand HVAC systems from the inside out and will ensure your investment is well-preserved. Here are some of the characteristics you would want to look for in an HVAC contractor.
Expertise
HVAC systems are complicated pieces of equipment. The last thing you’d want is to work with a person who does not know what they’re doing. In terms of installation, maintenance, and repair of your comfort systems, expertise is a key quality you should look for. Determine how long the technician has been in this line of work. Find out how long the company has been in this business. Make sure the company takes measures to keep its technicians up to date with the latest technologies and best practices in the industry.
By identifying the technician’s competency, choosing the right guy should be a breeze. Check the HVAC company’s complaint record by verifying it on the Better Business Bureau’s (BBB) website. A company that values its customer takes responsibility for managing complaints. This type of company typically gets high consumer ratings on the BBB.
An essential factor to consider is the technician’s certification. Does he have the North American Technician Excellence (NATE) certification? NATE is the country’s largest non-profit organization for heating, ventilation, and air conditioning, and refrigeration technicians. NATE-certified HVAC professionals go through multiple competency tests and must pass all of them for them to receive NATE’s certification. By hiring a technician certified by NATE, you can be sure that your AC professional has the right knowledge of all HVAC systems and is competent enough to install repair, and maintain your home comfort systems.
Approachability
Regardless of how good a technician is, if he is unapproachable, no one would really enjoy doing business with him. On the other hand, a good HVAC technician demonstrating a positive and friendly attitude makes you feel confident, knowing that your equipment is being handled by a true professional. He should treat you with respect and ask for your preferences, knowing that it is you who will ultimately make final decisions. He will listen to you intently and take your comments seriously each time you explain something. He should also be able to clearly identify the level of service before starting. He should set your expectations right and give you an update if the job will take longer than anticipated. Whenever you ask questions, a good technician gives clear, comprehensible answers, speaking in plain language and avoiding the heavy use of technical terms. His goal is to help you understand, not simply sound like an expert.
License
Compliance with certain trade, state, and federal requirements is another important factor in choosing the right HVAC company. A good HVAC professional complies with legal requirements to perform their business. You wouldn’t want to work with an illegitimate technician only to discover he is nowhere to be found when you have complaints concerning his work!
Competitive Pricing
A trustworthy HVAC contractor offers fair pricing. Having said that, you should only consider the price in relation to all the other characteristics. You may find a reputable technician who charges more than a mediocre technician. But their name and reputation should speak for themselves. That’s why it’s best to talk to at least 2-3 companies and evaluate them on all these characteristics.
Why Work with Marsh Heating and Air Conditioning?
We have been in this business for over four decades, and we can confidently say that we have gained our customer’s respect. In fact, we have been recognized as one of Lennox’s “Premier Dealers,” a distinction given to outstanding HVAC companies. Our decade-long relationship with our clients and recognition from our partners speak volumes about our dedication to excellence. We are your reliable Roseville heating and air conditioning company.